Thank you for shopping with us. This refund policy (“Policy”) applies to all purchases made through our e-commerce website (“Zag Signs”). By making a purchase, you agree to comply with and be bound by this Policy. If you do not agree with any part of this Policy, please do not make a purchase.

1. Refund Eligibility

1.1. We strive to provide you with high-quality products and services. If you are not satisfied with your purchase, you may be eligible for a refund subject to the terms and conditions outlined in this Policy.

1.2. Refunds are generally provided in the following circumstances:

• Defective or damaged products upon receipt.
• Non-delivery of the purchased product(s) within the specified delivery timeframe.
• Incorrect product(s) delivered.

2. Return Process

• 2.1. To request a refund, you must notify us within [X] days of receiving the product(s). You can reach out to our customer support team through the contact information provided on the Website.
• Please provide the following information when contacting us:
• Our customer support team will review your request and provide instructions on how to proceed with the return. In some cases, we may require you to return the product(s) to us for further assessment.
• You are responsible for the cost of returning the product(s), unless otherwise specified by us.

1. Order number.
2. Description of the issue or reason for the refund request.
3. Supporting evidence such as photographs (in the case of damaged or defective products).

3. Refund Process

• Once we receive the returned product(s) and complete the necessary evaluation, we will notify you of the approval or rejection of your refund request.
• If your refund request is approved, we will initiate the refund within [X] days. The refund will be processed through the same payment method used for the original purchase, unless otherwise agreed upon.
• The time it takes for the refund to be reflected in your account may vary depending on your payment provider.

4. Non-Refundable Items and Services

• The following items and services are generally non-refundable:

• Downloadable or digital products.
• Gift cards or vouchers.
• Services rendered or subscriptions activated.

5. Exceptions

• We reserve the right to refuse or limit refunds in the following circumstances:

• Product(s) returned without proper authorization or not in compliance with the return process outlined in this Policy.
• Product(s) that have been used, altered, or damaged by the customer.
• Delays in delivery due to circumstances beyond our control, such as natural disasters, public emergencies, or logistical issues.

6. Changes to this Policy

• We reserve the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting the updated Policy on the Website.

7. Contact Us

• f you have any questions or concerns about this refund policy, please contact our customer support team using the contact information provided on the Website.